Refund & Cancellation

Refunds

If you are not happy with a paid licence for any reason, email support@dfacto.ai within 14 days of purchase and we will refund it in full. You do not have to explain why.

Refunds are issued to the original payment method by our merchant of record. Depending on your bank the money typically appears within 5–10 business days.

This applies to every paid plan, including perpetual (lifetime) licences.

Why we can offer this

Every install includes 14 days of Pro with no card and no account, and the Free tier shows you exactly what the app has found on your displays before you pay anything. If you have used both and still bought something that did not suit you, that is our miss, not yours.

Cancelling a subscription

Cancel at any time from the link in your receipt email, or by emailing us. Cancelling stops future renewals; you keep access until the end of the period already paid for, and the app then returns to the Free tier on its own.

Nothing is deleted when a licence lapses. Your pinned display profiles stay in your settings file and start working again the moment you renew.

After the refund window

We still read every email. If something is broken, tell us at support@dfacto.ai — a bug that made the product unusable is not something we hide behind a date.